Compliance

Please find our Client Money Protection Certificate

We aim to give all our clients the highest possible standards of service, but recognise that on occasion, things can go wrong and we want to resolved any issues you may have in a timely and efficient manor. If you are unhappy with anything, please get in touch:

* Please put your complaint in writing with as much details and evidence as possible, addressed to Michelle Ellis, this can be emailed to michelle@lettsgopropertymanagement.com, please include your contact details, so they can respond to you. They will aim to respond within 5 business days from receiving the complaint and aim to resolve the issue within 4 weeks. Once the matter has been fully investigated a report will be sent to you in writing within 2 weeks with our findings and a final viewpoint on the matter.

*In the unlikely event that you complaint has not been resolved to your satisfaction, or more than 8 weeks has elapsed since the complaint was first raised, we are member of The Property Ombudsman and you may request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP

Tel No: 01722 333 306         Email: admin@tpos.co.uk

Website: www.tpos.co.uk 

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. 

The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.